COVID-19’s Impact on the Future of Insurance Claims Management
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
