COVID-19’s Impact on the Future of Insurance Claims Management
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
