COVID-19’s Impact on the Future of Insurance Claims Management
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
Changes brought by the pandemic brought new skills to employees and decreased labor.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The bar for excellent claims rises as consumers grow more accustomed to digital.
