COVID-19’s Impact on the Future of Insurance Claims Management
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
Changes brought by the pandemic brought new skills to employees and decreased labor.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
The pandemic forced nearly 100% adoption of photo-based estimating.
