COVID-19’s Impact on the Future of Insurance Claims Management
Changes brought by the pandemic brought new skills to employees and decreased labor.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
