COVID-19’s Impact on the Future of Insurance Claims Management
Changes brought by the pandemic brought new skills to employees and decreased labor.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
The bar for excellent claims rises as consumers grow more accustomed to digital.
