COVID-19’s Impact on the Future of Insurance Claims Management
The pandemic forced nearly 100% adoption of photo-based estimating.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
Changes brought by the pandemic brought new skills to employees and decreased labor.
