COVID-19’s Impact on the Future of Insurance Claims Management
The pandemic forced nearly 100% adoption of photo-based estimating.
Changes brought by the pandemic brought new skills to employees and decreased labor.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
