COVID-19’s Impact on the Future of Insurance Claims Management
The pandemic forced nearly 100% adoption of photo-based estimating.
Changes brought by the pandemic brought new skills to employees and decreased labor.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The bar for excellent claims rises as consumers grow more accustomed to digital.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
