COVID-19’s Impact on the Future of Insurance Claims Management
The pandemic forced nearly 100% adoption of photo-based estimating.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The bar for excellent claims rises as consumers grow more accustomed to digital.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
