COVID-19’s Impact on the Future of Insurance Claims Management
The bar for excellent claims rises as consumers grow more accustomed to digital.
The pandemic forced nearly 100% adoption of photo-based estimating.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
