COVID-19’s Impact on the Future of Insurance Claims Management
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
Changes brought by the pandemic brought new skills to employees and decreased labor.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
