COVID-19’s Impact on the Future of Insurance Claims Management
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
Changes brought by the pandemic brought new skills to employees and decreased labor.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
