COVID-19’s Impact on the Future of Insurance Claims Management
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
The bar for excellent claims rises as consumers grow more accustomed to digital.
The pandemic forced nearly 100% adoption of photo-based estimating.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
Changes brought by the pandemic brought new skills to employees and decreased labor.
