COVID-19’s Impact on the Future of Insurance Claims Management
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The pandemic forced nearly 100% adoption of photo-based estimating.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
