COVID-19’s Impact on the Future of Insurance Claims Management
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
The pandemic forced nearly 100% adoption of photo-based estimating.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
The bar for excellent claims rises as consumers grow more accustomed to digital.
