COVID-19’s Impact on the Future of Insurance Claims Management
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
The pandemic forced nearly 100% adoption of photo-based estimating.
Changes brought by the pandemic brought new skills to employees and decreased labor.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
The bar for excellent claims rises as consumers grow more accustomed to digital.
