Is 2020 the Tipping Point for Virtual Claims Handling?
New work arrangements, different stresses for insureds and changing availability of medical and claims resources mean claims organizations are learning to adapt to rapidly changing scenarios.
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
Becoming more virtual doesn't have to create new risk vulnerabilities. Ever-improving data analytics tools are helping insurers identify possible fraud conditions.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Customer expectations continue to rise, but the fundamental questions remain. How bad? How much? When?
