Is 2020 the Tipping Point for Virtual Claims Handling?
New work arrangements, different stresses for insureds and changing availability of medical and claims resources mean claims organizations are learning to adapt to rapidly changing scenarios.
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Not only are customers experiencing profound lifestyle changes, but so are claims personnel. Innovative organizations are reshaping their work arrangements and tools to meet those changes.
