Is 2020 the Tipping Point for Virtual Claims Handling?
New work arrangements, different stresses for insureds and changing availability of medical and claims resources mean claims organizations are learning to adapt to rapidly changing scenarios.
Becoming more virtual doesn't have to create new risk vulnerabilities. Ever-improving data analytics tools are helping insurers identify possible fraud conditions.
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
Claims teams are learning new ways to serve customers, and also which paths lead to dead ends. Each step forward is a step closer to a touchless claims environment.
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
