Is 2020 the Tipping Point for Virtual Claims Handling?
New work arrangements, different stresses for insureds and changing availability of medical and claims resources mean claims organizations are learning to adapt to rapidly changing scenarios.
Not only are customers experiencing profound lifestyle changes, but so are claims personnel. Innovative organizations are reshaping their work arrangements and tools to meet those changes.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Customers are adapting rapidly to new work and social arrangements, changing their expectations of insurers just as quickly. Responsive organizations are learning that tomorrow's solutions may not fulfill all of next week's needs.
Becoming more virtual doesn't have to create new risk vulnerabilities. Ever-improving data analytics tools are helping insurers identify possible fraud conditions.
