Is 2020 the Tipping Point for Virtual Claims Handling?
Not only are customers experiencing profound lifestyle changes, but so are claims personnel. Innovative organizations are reshaping their work arrangements and tools to meet those changes.
Becoming more virtual doesn't have to create new risk vulnerabilities. Ever-improving data analytics tools are helping insurers identify possible fraud conditions.
New work arrangements, different stresses for insureds and changing availability of medical and claims resources mean claims organizations are learning to adapt to rapidly changing scenarios.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Customer expectations continue to rise, but the fundamental questions remain. How bad? How much? When?
