Is 2020 the Tipping Point for Virtual Claims Handling?
Not only are customers experiencing profound lifestyle changes, but so are claims personnel. Innovative organizations are reshaping their work arrangements and tools to meet those changes.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
Becoming proficient at handling virtual claims takes more than technology. It means creating new workflows, monitoring new capabilities coming along from third parties, all with an emphasis on responding quickly.
Customers are adapting rapidly to new work and social arrangements, changing their expectations of insurers just as quickly. Responsive organizations are learning that tomorrow's solutions may not fulfill all of next week's needs.
