Is 2020 the Tipping Point for Virtual Claims Handling?
Not only are customers experiencing profound lifestyle changes, but so are claims personnel. Innovative organizations are reshaping their work arrangements and tools to meet those changes.
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
Claims teams are learning new ways to serve customers, and also which paths lead to dead ends. Each step forward is a step closer to a touchless claims environment.
Customers are adapting rapidly to new work and social arrangements, changing their expectations of insurers just as quickly. Responsive organizations are learning that tomorrow's solutions may not fulfill all of next week's needs.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
