Is 2020 the Tipping Point for Virtual Claims Handling?
Claims teams are learning new ways to serve customers, and also which paths lead to dead ends. Each step forward is a step closer to a touchless claims environment.
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Becoming more virtual doesn't have to create new risk vulnerabilities. Ever-improving data analytics tools are helping insurers identify possible fraud conditions.
