Is 2020 the Tipping Point for Virtual Claims Handling?
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
Becoming proficient at handling virtual claims takes more than technology. It means creating new workflows, monitoring new capabilities coming along from third parties, all with an emphasis on responding quickly.
Not only are customers experiencing profound lifestyle changes, but so are claims personnel. Innovative organizations are reshaping their work arrangements and tools to meet those changes.
Customer expectations continue to rise, but the fundamental questions remain. How bad? How much? When?
New work arrangements, different stresses for insureds and changing availability of medical and claims resources mean claims organizations are learning to adapt to rapidly changing scenarios.
