Is 2020 the Tipping Point for Virtual Claims Handling?
Customer expectations continue to rise, but the fundamental questions remain. How bad? How much? When?
Customers are adapting rapidly to new work and social arrangements, changing their expectations of insurers just as quickly. Responsive organizations are learning that tomorrow's solutions may not fulfill all of next week's needs.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
Becoming more virtual doesn't have to create new risk vulnerabilities. Ever-improving data analytics tools are helping insurers identify possible fraud conditions.
