Is 2020 the Tipping Point for Virtual Claims Handling?
Customer expectations continue to rise, but the fundamental questions remain. How bad? How much? When?
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
Becoming more virtual doesn't have to create new risk vulnerabilities. Ever-improving data analytics tools are helping insurers identify possible fraud conditions.
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
New work arrangements, different stresses for insureds and changing availability of medical and claims resources mean claims organizations are learning to adapt to rapidly changing scenarios.
