Is 2020 the Tipping Point for Virtual Claims Handling?
Becoming more virtual doesn't have to create new risk vulnerabilities. Ever-improving data analytics tools are helping insurers identify possible fraud conditions.
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Becoming proficient at handling virtual claims takes more than technology. It means creating new workflows, monitoring new capabilities coming along from third parties, all with an emphasis on responding quickly.
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
Claims teams are learning new ways to serve customers, and also which paths lead to dead ends. Each step forward is a step closer to a touchless claims environment.
