Is 2020 the Tipping Point for Virtual Claims Handling?
Advances in data, combined with a workforce that can leverage the latest tech tools, will potentially translate to an increase in touchless claims.
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
Customer expectations continue to rise, but the fundamental questions remain. How bad? How much? When?
Becoming proficient at handling virtual claims takes more than technology. It means creating new workflows, monitoring new capabilities coming along from third parties, all with an emphasis on responding quickly.
