Is 2020 the Tipping Point for Virtual Claims Handling?
Fast-moving organizations can win the trust of customers, but only if they have command of the data and processes to deliver effective and highly accurate solutions.
Becoming proficient at handling virtual claims takes more than technology. It means creating new workflows, monitoring new capabilities coming along from third parties, all with an emphasis on responding quickly.
Customer expectations continue to rise, but the fundamental questions remain. How bad? How much? When?
Not only are customers experiencing profound lifestyle changes, but so are claims personnel. Innovative organizations are reshaping their work arrangements and tools to meet those changes.
Virtual claims brings together people, technology and processes in a way that goes beyond the traditional but is short of touchless.
