How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Consumers took advantage of regulatory directives to stretch out payments or avoid cancellations. Tax changes may prolong that disruption.
Dramatic changes in insurance shopping patterns have insurers watching each other, economic trends and industry experts.
As insurers make the shopping process easier, don't be surprised to see more consumers shopping.
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
Prior to Covid, insurers handled only a small portion of claims via virtual tools, a pattern that reversed almost immediately.
