How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Surveys results show that most consumers do not expect driving activity to return to pre-Covid levels.
Prior to Covid, insurers handled only a small portion of claims via virtual tools, a pattern that reversed almost immediately.
The Covid pandemic saw a drop in policy endorsements and newly licensed drivers.
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
Despite the many personal, business and economic changes that occurred during Covid, credit scores largely held steady.
