How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Surveys results show that most consumers do not expect driving activity to return to pre-Covid levels.
Despite the many personal, business and economic changes that occurred during Covid, credit scores largely held steady.
As many people stayed home and traffic reduced, driving violations and mileage became less reliable predictors of loss.
Exclusive insurers' websites became a leading insurance shopping destination.
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
