How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Prior to Covid, insurers handled only a small portion of claims via virtual tools, a pattern that reversed almost immediately.
Surveys results show that most consumers do not expect driving activity to return to pre-Covid levels.
As insurers make the shopping process easier, don't be surprised to see more consumers shopping.
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
As many people stayed home and traffic reduced, driving violations and mileage became less reliable predictors of loss.
