How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
Prior to Covid, insurers handled only a small portion of claims via virtual tools, a pattern that reversed almost immediately.
As insurers make the shopping process easier, don't be surprised to see more consumers shopping.
Despite the many personal, business and economic changes that occurred during Covid, credit scores largely held steady.
Consumers took advantage of regulatory directives to stretch out payments or avoid cancellations. Tax changes may prolong that disruption.
