How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
Prior to Covid, insurers handled only a small portion of claims via virtual tools, a pattern that reversed almost immediately.
Consumers took advantage of regulatory directives to stretch out payments or avoid cancellations. Tax changes may prolong that disruption.
As many people stayed home and traffic reduced, driving violations and mileage became less reliable predictors of loss.
Exclusive insurers' websites became a leading insurance shopping destination.
