How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Despite the many personal, business and economic changes that occurred during Covid, credit scores largely held steady.
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
As many people stayed home and traffic reduced, driving violations and mileage became less reliable predictors of loss.
Consumers took advantage of regulatory directives to stretch out payments or avoid cancellations. Tax changes may prolong that disruption.
Exclusive insurers' websites became a leading insurance shopping destination.
