How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Exclusive insurers' websites became a leading insurance shopping destination.
Surveys results show that most consumers do not expect driving activity to return to pre-Covid levels.
Prior to Covid, insurers handled only a small portion of claims via virtual tools, a pattern that reversed almost immediately.
Dramatic changes in insurance shopping patterns have insurers watching each other, economic trends and industry experts.
Consumers took advantage of regulatory directives to stretch out payments or avoid cancellations. Tax changes may prolong that disruption.
