How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
Exclusive insurers' websites became a leading insurance shopping destination.
As many people stayed home and traffic reduced, driving violations and mileage became less reliable predictors of loss.
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
Dramatic changes in insurance shopping patterns have insurers watching each other, economic trends and industry experts.
Prior to Covid, insurers handled only a small portion of claims via virtual tools, a pattern that reversed almost immediately.
