How Auto Insurers Are Leveraging Market Disruptions Accelerated by COVID-19
The Covid pandemic saw a drop in policy endorsements and newly licensed drivers.
Insurers should examine their customer materials, including printed and electronic, to uncover ways to make communication simpler and more intuitive.
Surveys results show that most consumers do not expect driving activity to return to pre-Covid levels.
Consumers took advantage of regulatory directives to stretch out payments or avoid cancellations. Tax changes may prolong that disruption.
Exclusive insurers' websites became a leading insurance shopping destination.
