What Life Insurers Need to Know About Identity Access Management
Challenges to identity management should fit the task. Not all customer contacts require ultra-maximum security environments.
Insurers have been challenged to maintain more regular contact with customers. John Hancock has found new ways to engage customers on an ongoing basis.
Identifying and engaging with electronic identities means taking cues from physical, digital, devices and behavioral realms.
Cyber criminals are exempt from nearly all the responsibilities of insurers and their security personnel, giving them countless opportunities to explore insurers' electronic vulnerabilities.
Insurers are combining voice analysis, browser usage patterns and behavioral characteristics to build more complete pictures of individual customers, allowing insurers to better resist fraudulent inquiries.
