What Life Insurers Need to Know About Identity Access Management
Insurers operate in an ever-widening circle of contacts, including customers, prospects producers, business partners and others.
Insurers are combining voice analysis, browser usage patterns and behavioral characteristics to build more complete pictures of individual customers, allowing insurers to better resist fraudulent inquiries.
Challenges to identity management should fit the task. Not all customer contacts require ultra-maximum security environments.
Cyber criminals are exempt from nearly all the responsibilities of insurers and their security personnel, giving them countless opportunities to explore insurers' electronic vulnerabilities.
Insurers have been challenged to maintain more regular contact with customers. John Hancock has found new ways to engage customers on an ongoing basis.
