What Life Insurers Need to Know About Identity Access Management
Marketing, sales, claims, call centers and others should be confident they are working with who the customer claims to be.
Insurers operate in an ever-widening circle of contacts, including customers, prospects producers, business partners and others.
Cyber criminals are exempt from nearly all the responsibilities of insurers and their security personnel, giving them countless opportunities to explore insurers' electronic vulnerabilities.
Challenges to identity management should fit the task. Not all customer contacts require ultra-maximum security environments.
Insurers have been challenged to maintain more regular contact with customers. John Hancock has found new ways to engage customers on an ongoing basis.
