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10. A widening Range of Analytics Supports Identity Access Management

2:57

Insurers are combining voice analysis, browser usage patterns and behavioral characteristics to build more complete pictures of individual customers, allowing insurers to better resist fraudulent inquiries.

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08. Cyber Security Is Always Racing to Stay Ahead of Cyber Criminals

Cyber criminals are exempt from nearly all the responsibilities of insurers and their security personnel, giving them countless opportunities to explore insurers' electronic vulnerabilities.
 

06. Even less-frequent Web Visitors Deserve a Lower-Stress Experience

Compared to some sectors, insurers traditionally have had less ongoing contact with customers. Better identity access management can reduce the friction of customers when they choose to visit.

 

07. Contact Should Not End at the Point of Sale

Insurers have been challenged to maintain more regular contact with customers. John Hancock has found new ways to engage customers on an ongoing basis.
 

02. Identity Access Management Is a 360 Degree Resource

Insurers operate in an ever-widening circle of contacts, including customers, prospects producers, business partners and others.