Copyright © 2020 A.M. Best Company, Inc. and/or its affiliates. ALL RIGHTS RESERVED.

06. Even less-frequent Web Visitors Deserve a Lower-Stress Experience

0:59

Compared to some sectors, insurers traditionally have had less ongoing contact with customers. Better identity access management can reduce the friction of customers when they choose to visit.

View the complete webinar
 

07. Contact Should Not End at the Point of Sale

Insurers have been challenged to maintain more regular contact with customers. John Hancock has found new ways to engage customers on an ongoing basis.
 

04. Security Levels Should Suit the Need

Challenges to identity management should fit the task. Not all customer contacts require ultra-maximum security environments.
 

03. The Four Buckets of Identity Access Management

Identifying and engaging with electronic identities means taking cues from physical, digital, devices and behavioral realms.
 

10. A widening Range of Analytics Supports Identity Access Management

Insurers are combining voice analysis, browser usage patterns and behavioral characteristics to build more complete pictures of individual customers, allowing insurers to better resist fraudulent inquiries.