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08. Cyber Security Is Always Racing to Stay Ahead of Cyber Criminals

1:26

Cyber criminals are exempt from nearly all the responsibilities of insurers and their security personnel, giving them countless opportunities to explore insurers' electronic vulnerabilities.

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04. Security Levels Should Suit the Need

Challenges to identity management should fit the task. Not all customer contacts require ultra-maximum security environments.
 

10. A widening Range of Analytics Supports Identity Access Management

Insurers are combining voice analysis, browser usage patterns and behavioral characteristics to build more complete pictures of individual customers, allowing insurers to better resist fraudulent inquiries.
 

06. Even less-frequent Web Visitors Deserve a Lower-Stress Experience

Compared to some sectors, insurers traditionally have had less ongoing contact with customers. Better identity access management can reduce the friction of customers when they choose to visit.

 

05. The Entire Organization Depends on Identity Access Management

Marketing, sales, claims, call centers and others should be confident they are working with who the customer claims to be.