What Life Insurers Need to Know About Identity Access Management
Insurers have been challenged to maintain more regular contact with customers. John Hancock has found new ways to engage customers on an ongoing basis.
Insurers' experience with cyber attacks is helping them become better at distinguishing imposters from legitimate customers.
Insurers are combining voice analysis, browser usage patterns and behavioral characteristics to build more complete pictures of individual customers, allowing insurers to better resist fraudulent inquiries.
Insurers operate in an ever-widening circle of contacts, including customers, prospects producers, business partners and others.
As digital transformation accelerates, insurers must quickly and effectively identify customers and fraudsters who wish to pose as customers.
