What Life Insurers Need to Know About Identity Access Management
Insurers' experience with cyber attacks is helping them become better at distinguishing imposters from legitimate customers.
Compared to some sectors, insurers traditionally have had less ongoing contact with customers. Better identity access management can reduce the friction of customers when they choose to visit.
Insurers operate in an ever-widening circle of contacts, including customers, prospects producers, business partners and others.
Marketing, sales, claims, call centers and others should be confident they are working with who the customer claims to be.
Challenges to identity management should fit the task. Not all customer contacts require ultra-maximum security environments.
