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09. Recognizing Patterns in One Area Strengthens Defenses Elsewhere

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Insurers' experience with cyber attacks is helping them become better at distinguishing imposters from legitimate customers.

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04. Security Levels Should Suit the Need

Challenges to identity management should fit the task. Not all customer contacts require ultra-maximum security environments.
 

03. The Four Buckets of Identity Access Management

Identifying and engaging with electronic identities means taking cues from physical, digital, devices and behavioral realms.
 

08. Cyber Security Is Always Racing to Stay Ahead of Cyber Criminals

Cyber criminals are exempt from nearly all the responsibilities of insurers and their security personnel, giving them countless opportunities to explore insurers' electronic vulnerabilities.
 

10. A widening Range of Analytics Supports Identity Access Management

Insurers are combining voice analysis, browser usage patterns and behavioral characteristics to build more complete pictures of individual customers, allowing insurers to better resist fraudulent inquiries.