What Life Insurers Need to Know About Identity Access Management
Insurers' experience with cyber attacks is helping them become better at distinguishing imposters from legitimate customers.
Insurers have been challenged to maintain more regular contact with customers. John Hancock has found new ways to engage customers on an ongoing basis.
As digital transformation accelerates, insurers must quickly and effectively identify customers and fraudsters who wish to pose as customers.
Identifying and engaging with electronic identities means taking cues from physical, digital, devices and behavioral realms.
Marketing, sales, claims, call centers and others should be confident they are working with who the customer claims to be.
