09. Making Sense of Sensors

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Ever-greater connectivity and speed of communications is putting real-time data within reach of insurers. Their challenge is to turn that information into preventing loss and advising insureds on how to avoid risks.

 

04. Adapting to Generational Change

The coming generations of insureds begin with the assumption that their financial and business needs can be met digitally.

 

06. First Steps on the Path to Virtual Claims

Insurers have a natural starting point in the claims cycle -- allowing insureds to submit first notice of loss digitally. The next challenge for many is to extend that path throughout the entire cycle, to resolution and payment.
 

03. Meeting the Customer on Their Terms

Many insurers ventured into the app space, and not all have been successful. Space on phones and personal attention is limited, so insurers are learning to meet customers how and where they transact, rather than asking them to adapt.
 

01. Moving to Virtual Claims

About one in five insureds prefer to handle their claims virtually, with many already using that channel.
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