02. Fewer Touches, Higher Customer Satisfaction

08. Building the Talent Pipeline

The next wave of insurance leaders will be comfortable with technology and data, but also more focused on preventing and alleviating losses through proactive applications of data and analytics.

05. Leveraging Virtual Communications

Beyond text, the preferred channel for insurers and insureds is video. Whether it's to examine a claim or personal communications, video helps meet the need for more complete information and more personal communications.

06. First Steps on the Path to Virtual Claims

Insurers have a natural starting point in the claims cycle -- allowing insureds to submit first notice of loss digitally. The next challenge for many is to extend that path throughout the entire cycle, to resolution and payment.

07. Making Data Useable

Technology projects always begin with the best intentions, but slump when they run into the reality of data that is loosely organized, inaccurate, inconsistent and incomplete.