06. First Steps on the Path to Virtual Claims

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Insurers have a natural starting point in the claims cycle -- allowing insureds to submit first notice of loss digitally. The next challenge for many is to extend that path throughout the entire cycle, to resolution and payment.

 

10. Harnessing the Cloud

Accessing the complete range of data is nearly impossible in closed systems. Moving platforms to cloud based networks allow insurers to marry new sources of data with internal information, creating powerful new capabilities.
 

01. Moving to Virtual Claims

About one in five insureds prefer to handle their claims virtually, with many already using that channel.
 

09. Making Sense of Sensors

Ever-greater connectivity and speed of communications is putting real-time data within reach of insurers. Their challenge is to turn that information into preventing loss and advising insureds on how to avoid risks.
 

04. Adapting to Generational Change

The coming generations of insureds begin with the assumption that their financial and business needs can be met digitally.

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