08. Building the Talent Pipeline

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The next wave of insurance leaders will be comfortable with technology and data, but also more focused on preventing and alleviating losses through proactive applications of data and analytics.

 

01. Moving to Virtual Claims

About one in five insureds prefer to handle their claims virtually, with many already using that channel.
 

06. First Steps on the Path to Virtual Claims

Insurers have a natural starting point in the claims cycle -- allowing insureds to submit first notice of loss digitally. The next challenge for many is to extend that path throughout the entire cycle, to resolution and payment.
 

02. Fewer Touches, Higher Customer Satisfaction

Reducing the touch points aids accuracy, speed to fulfillment, expenses and customer satisfaction.
 

07. Making Data Useable

Technology projects always begin with the best intentions, but slump when they run into the reality of data that is loosely organized, inaccurate, inconsistent and incomplete.

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