01. Moving to Virtual Claims

04. Adapting to Generational Change

The coming generations of insureds begin with the assumption that their financial and business needs can be met digitally.

08. Building the Talent Pipeline

The next wave of insurance leaders will be comfortable with technology and data, but also more focused on preventing and alleviating losses through proactive applications of data and analytics.

05. Leveraging Virtual Communications

Beyond text, the preferred channel for insurers and insureds is video. Whether it's to examine a claim or personal communications, video helps meet the need for more complete information and more personal communications.

03. Meeting the Customer on Their Terms

Many insurers ventured into the app space, and not all have been successful. Space on phones and personal attention is limited, so insurers are learning to meet customers how and where they transact, rather than asking them to adapt.