07. Making Data Useable

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Technology projects always begin with the best intentions, but slump when they run into the reality of data that is loosely organized, inaccurate, inconsistent and incomplete.

 

08. Building the Talent Pipeline

The next wave of insurance leaders will be comfortable with technology and data, but also more focused on preventing and alleviating losses through proactive applications of data and analytics.
 

04. Adapting to Generational Change

The coming generations of insureds begin with the assumption that their financial and business needs can be met digitally.

 

02. Fewer Touches, Higher Customer Satisfaction

Reducing the touch points aids accuracy, speed to fulfillment, expenses and customer satisfaction.
 

05. Leveraging Virtual Communications

Beyond text, the preferred channel for insurers and insureds is video. Whether it's to examine a claim or personal communications, video helps meet the need for more complete information and more personal communications.
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