Individual claims and inquiries may set off suspicions, but large-scale examinations of interactions can more quickly identify and isolate exceptional activity.
Advanced technology, often driven by AI, is resetting consumer expectations across all areas of life. Insurers must rise to those expectations.
Strategic uses of AI mean they must be effective while remaining compliant with a rapidly developing regulatory environment.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
AI's upward trajectory will be fueled by talent and creativity.
