AI's upward trajectory will be fueled by talent and creativity.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
Insurers and the new wave of technology based market entrants are learning that effective AI is built from the ground up, by starting with limited, defined issues and building solutions around individual issues.
Identifying and empowering younger, tech-savvy insurance recruits will help fill the talent gap and drive the next waves of insurance innovation.
Automation is making an impact, but it's also the ability to make decisions that will profoundly affect insurers' operations.
