AI's upward trajectory will be fueled by talent and creativity.
Insurers and the new wave of technology based market entrants are learning that effective AI is built from the ground up, by starting with limited, defined issues and building solutions around individual issues.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
Many insurers need to take inventory of the data they already have before they can decide what they need for effective automation.
Automation is making an impact, but it's also the ability to make decisions that will profoundly affect insurers' operations.
