AI's upward trajectory will be fueled by talent and creativity.
Advanced technology, often driven by AI, is resetting consumer expectations across all areas of life. Insurers must rise to those expectations.
Automation is making an impact, but it's also the ability to make decisions that will profoundly affect insurers' operations.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
Many insurers need to take inventory of the data they already have before they can decide what they need for effective automation.
