AI's upward trajectory will be fueled by talent and creativity.
Strategic uses of AI mean they must be effective while remaining compliant with a rapidly developing regulatory environment.
Automation is making an impact, but it's also the ability to make decisions that will profoundly affect insurers' operations.
Insurers and the new wave of technology based market entrants are learning that effective AI is built from the ground up, by starting with limited, defined issues and building solutions around individual issues.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
