AI's upward trajectory will be fueled by talent and creativity.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
Advanced technology, often driven by AI, is resetting consumer expectations across all areas of life. Insurers must rise to those expectations.
Strategic uses of AI mean they must be effective while remaining compliant with a rapidly developing regulatory environment.
Many insurers need to take inventory of the data they already have before they can decide what they need for effective automation.
