Advanced technology, often driven by AI, is resetting consumer expectations across all areas of life. Insurers must rise to those expectations.
Identifying and empowering younger, tech-savvy insurance recruits will help fill the talent gap and drive the next waves of insurance innovation.
Many insurers need to take inventory of the data they already have before they can decide what they need for effective automation.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
Individual claims and inquiries may set off suspicions, but large-scale examinations of interactions can more quickly identify and isolate exceptional activity.
