Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
Individual claims and inquiries may set off suspicions, but large-scale examinations of interactions can more quickly identify and isolate exceptional activity.
Automation is making an impact, but it's also the ability to make decisions that will profoundly affect insurers' operations.
Identifying and empowering younger, tech-savvy insurance recruits will help fill the talent gap and drive the next waves of insurance innovation.
AI's upward trajectory will be fueled by talent and creativity.
