Identifying and empowering younger, tech-savvy insurance recruits will help fill the talent gap and drive the next waves of insurance innovation.
Automation is making an impact, but it's also the ability to make decisions that will profoundly affect insurers' operations.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
Many insurers need to take inventory of the data they already have before they can decide what they need for effective automation.
Individual claims and inquiries may set off suspicions, but large-scale examinations of interactions can more quickly identify and isolate exceptional activity.
