COVID-19’s Impact on the Future of Insurance Claims Management
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
The bar for excellent claims rises as consumers grow more accustomed to digital.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
