COVID-19’s Impact on the Future of Insurance Claims Management
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
The bar for excellent claims rises as consumers grow more accustomed to digital.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
Changes brought by the pandemic brought new skills to employees and decreased labor.
