COVID-19’s Impact on the Future of Insurance Claims Management
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
The bar for excellent claims rises as consumers grow more accustomed to digital.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
Changes brought by the pandemic brought new skills to employees and decreased labor.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
