COVID-19’s Impact on the Future of Insurance Claims Management
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
Changes brought by the pandemic brought new skills to employees and decreased labor.
The bar for excellent claims rises as consumers grow more accustomed to digital.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
