COVID-19’s Impact on the Future of Insurance Claims Management
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
The bar for excellent claims rises as consumers grow more accustomed to digital.
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
