COVID-19’s Impact on the Future of Insurance Claims Management
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
