COVID-19’s Impact on the Future of Insurance Claims Management
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
Changes brought by the pandemic brought new skills to employees and decreased labor.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
