COVID-19’s Impact on the Future of Insurance Claims Management
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
The pandemic forced nearly 100% adoption of photo-based estimating.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
