COVID-19’s Impact on the Future of Insurance Claims Management
The bar for excellent claims rises as consumers grow more accustomed to digital.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
The pandemic forced nearly 100% adoption of photo-based estimating.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
