COVID-19’s Impact on the Future of Insurance Claims Management
The bar for excellent claims rises as consumers grow more accustomed to digital.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The pandemic forced nearly 100% adoption of photo-based estimating.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
