COVID-19’s Impact on the Future of Insurance Claims Management
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
Changes brought by the pandemic brought new skills to employees and decreased labor.
The bar for excellent claims rises as consumers grow more accustomed to digital.
Better systems to support roadside assistance help reduce customer stress and demonstrate USAA's commitment to support.
