COVID-19’s Impact on the Future of Insurance Claims Management
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
