COVID-19’s Impact on the Future of Insurance Claims Management
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
The pandemic forced nearly 100% adoption of photo-based estimating.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The bar for excellent claims rises as consumers grow more accustomed to digital.
