COVID-19’s Impact on the Future of Insurance Claims Management
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
The bar for excellent claims rises as consumers grow more accustomed to digital.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
