08. Commercial Distribution Is Moving Closer to the Front Lines

06. As Markets Shift, Insurers and Brokers Face New Expectations, Competitors

Successful insurers and brokers have developed relationships of trust with their insureds, but those relationships can be tested by firming markets and industrious competitors who develop new ways to provide risk solutions.

02. In a Virtual World, the Value Chain is Always Evolving

As work, workers and ecosystems respond to an increasingly digital environment, insurers must remain vigilant for new opportunities to identify and attract talent and distribution opportunities.

05. The Digital Bar Has Been Raised and Will Stay Raised

Faster and easier ways to transact with insurers will not fade away with the easing of restrictions. Instead, insureds and prospects will expect the even faster, more convenient transaction and service capabilities from their insurers.

04. Change in Commercial Coverage is Grounded in Data, Customer Expectations, Distribution

Insurers have focused on gathering data. The task now is to effectively analyze it in terms of customer needs and changing risk scenarios.